Diethelm Travel Sri Lanka and Maldives

Diethelm Travel Sri Lanka has been crafting memories for travellers since 1976 under the renowned brand of ‘Hemtours’, establishing the footprint as a pioneer in the industry. Thereafter the company evolved to ‘Diethelm Travel Sri Lanka’ (DTSL) in 2008, subsequent to forming a strategic alliance with Diethelm Travel Group. The company bears a history of over 46 years since its inception and was birthed out of a partnership between the Diethelm Travel Group (DTG) and the management-owned Acorn Group which has a focus on travel and aviation service business. Today, DTSL has paved its way as one of the premier Destination Management Companies (DMCs) in Sri Lanka. Since the beginning, the company has had incredible opportunities to serve a diverse array of Tour Operators across the globe, by providing immersive, quality driven, personalised travel experiences to individual and group travellers, be it leisure, corporate or MICE, thus creating “Journeys of a Lifetime” for guests. Augmenting on the benefit of being positioned close to the exotic destination of Maldives, DTSL is more than capable of offering tailor-made individual or destination-combined holiday packages to this country via Diethelm Travel the Maldives (DTTM), which is managed by the DTSL office in Sri Lanka. DIETHELM SERVICES DAY TOURS An extensive portfolio of experiences is offered under a variety of travel categories, ranging from culture and heritage, nature and soft adventure to authentic ‘Live Like A Local’ and many more. TOURS Distinctive, experiential and innovative products are curated across the island, including tailor-made tours with single and multiple destinations. HOTELS From small boutique resorts to large luxury hotels, we negotiate, contract and provide reservation services. MICE, EVENTS & CRUISE SERVICES Diethelm Events is a dynamic event division with a demonstrated reputation for creativity and innovation. This team not only handles luxury incentives, conferences and conventions, but also seamlessly facilitates the needs of the corporate team-building activities, product launches and other corporate functions. TRANSFERS Whether it is a transfer by luxury vehicle, private aircraft, helicopter, boat or coach, DTSL aims to fulfil each and every guests’ requirement. GUIDES & AIRPORT REPRESENTATIVES DTSL is known for providing highly experienced guides and 24/7 airport representative services. Our guides undergo training and development and are subsequently given a ‘Certificate of Excellence’ upon successful completion. This is an initiative to streamline the on-going education and training of our permanent and freelance personnel. MANAGEMENT OF HOTEL TRAVEL COUNTERS In addition to the above-mentioned services, DTSL also undertakes the management of hotel travel counters in a number of star-class hotels in Colombo and in other selected parts of the country. Due to our expertise as a destination management company we are also capable of delivering great local experiences to guests staying at these hotels, which is a feature looked for by most guests today. WHY DIETHELM TRAVEL SRI LANKA IS THE PARTNER FOR YOU (1) Ability to offer a differentiated experiences to upscale guests. We are well-conversant about the customer experience required by our discerning clientele as we already work with many upscale and luxury tour operators, many of who are members of Virtuoso or Traveller Made. (2) Insurance Coverage Diethelm Travel provides one of the highest insurance coverages that any DMC in Sri Lanka provides which is valued at CHF 30'000'000. (3) A centralized Service-Fulfillment team. After a recently concluded in-depth process study of our business, we have centralised our service-fulfillment component throughout the organization to drive a stronger focus amongst our Travel Designers and increase efficiency in operations, which will in turn be invaluable for an operation that exists under your brand. (4) A significant focus on Business Excellence. Having identified several key areas to support our business partners, we will be regularly evaluating our adherence to agreed SLAs, response times, conversion ratios, complaint management and other aspects that will ensure we are delivering outstanding levels of service to our partners, as part of our own performance indicators. (5) A dedicated Product Development team. We are one of the few DMCs in Sri Lanka that has a dedicated Product Development team. This arrangement enables us to have a sturdier focus in seeking out and curating unique experiences in far-flung places throughout the island, beyond the traditional tourist trail. Furthermore, to provide immersive experiences that would help differentiate your brand-offering in the respective source market and amongst each of its competing brands. (6) Focus on training and development. We arrange frequent familiarization visits, property and destination presentations by suppliers for our Travel Designers, and above all, mandatory Chauffer Guide training programs are being held each year. We present a ‘certificate of excellence’ too for top performing chauffeurs in recognition of their commendable service. (7) Focus on Procurement Strategies will provide your business with more competitive pricing. We have recently re-structured our Procurement team to negotiate the best static and dynamic rates/ offers from suppliers for both Sri Lanka and the Maldives, which would definitely be useful for our Partners to be a competitive player in terms of pricing, in the market. (8) Working with the Tourplan NX system Diethelm Travel Sri Lanka has rolled out a brand new cutting edge system, Tourplan NX. This system has a WebConnect function where our partners can access our system at any time to view rates and availability. In addition, we can connect with our partner brands via an API, which will enable us to update negotiated rates, availability, as well as provide access to dynamic pricing of hotels. (9) An established Maldives operation that makes twin-center operations seamless. We service over 100,000 passengers into the Maldives yearly. We could support your business in securing inter-destination flights and could ensure multi-destination operations to be seamless. (10) Our team and our culture. Undoubtedly, our strongest asset – ‘our team’, has decades of destination experience. Our management has personally invested in the company and a few of our employees having left us for greener pastures, have rejoined, simply because our culture and work environment are respected and well-regarded in the entire industry. We believe that a content team is the secret ingredient that has a ripple effect in making any Operator – DMC partnership successful; an integral asset that is intangible and can never be quantified. Link to the Diethelm Travel Sri Lanka e-brochure: This is the link to access the e-book: Password to access the file: DT-1550-SL-BROCHURE